Abstract
Over the last decade many organizations are increasingly concerned with the improvement of their hardware/software development processes. The Capability Maturity Model (CMM) and ISO9001 are well-known approaches that are applied in these initiatives. One of the major bottlenecks to the success of process improvement is the lack of business orientation. This paper reports on a process improvement initiative at Thales Naval Netherlands (TNNL). It presents an approach that has been followed to ensure a link between process improvement and business strategy. Main factors in this process improvement approach are goal decomposition and the implementation of goal-oriented measurement on three organizational levels, i.e. the business, the process and the team level.
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Trienekens, J.J.M., Kusters, R.J., Rendering, B., Stokla, K. (2004). Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL). In: Desel, J., Pernici, B., Weske, M. (eds) Business Process Management. BPM 2004. Lecture Notes in Computer Science, vol 3080. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-25970-1_3
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DOI: https://doi.org/10.1007/978-3-540-25970-1_3
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