Towards a Trustful and Flexible Environment for Secure Communications with Public Administrations

Abstract

Interaction of citizens and private organizations with Public Administrations can produce meaningful benefits in the accessibility, efficiency and availability of documents, regardless of time, location and quantity. Although there are some experiences in the field of e-government there are still some technological and legal difficulties that avoid a higher rate of communications with Public Administrations through Internet, not only from citizens, but also from private companies. We have studied two of the technological problems, the need to work in a trustful environment and the creation of tools to manage electronic versions of the paper-based forms.