Abstract
The ongoing transformation of a product-oriented economy towards a service-oriented economy has come to a critical point. In order to have services as tradable goods, the conditions of their provisioning need to be exactly specified and managed. Service Level Agreements (SLAs) have become a common means for specifying these conditions at a singular level. However, realistic service provisioning scenarios involve multiple stakeholders and layers of a business/IT stack.
This paper presents an approach for multi-level SLA management, where SLAs are consistently specified and managed within a service-oriented infrastructure (SOI). We present the general approach of an SLA management framework, a conceptual architecture and some insights into industrial practice in various domains.
The research leading to these results is partially supported by the European Community’s Seventh Framework Programme ([FP7/2001-2013]) under grant agreement n° 216556.
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© 2008 Springer-Verlag Berlin Heidelberg
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Theilmann, W., Yahyapour, R., Butler, J. (2008). Multi-level SLA Management for Service-Oriented Infrastructures. In: Mähönen, P., Pohl, K., Priol, T. (eds) Towards a Service-Based Internet. ServiceWave 2008. Lecture Notes in Computer Science, vol 5377. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-89897-9_28
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DOI: https://doi.org/10.1007/978-3-540-89897-9_28
Publisher Name: Springer, Berlin, Heidelberg
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