Abstract
Integrating Web 2.0 technologies in e-government opens up new opportunities for improving the quality of online public services and developing new ones, and can potentially contribute in achieving e-government strategic objectives. This paper presents and analyzes the result of an exploratory field study conducted recently with a group of e-government experts in France. Our objective is to identify e-government development trends, and to assess the transformation potential associated with Web 2.0 and Open Innovation (OI). We have adopted an enriched Delphi method, and used a GSS (Group Support System) to facilitate brainstorming and idea generation. Preliminary results are analyzed from two perspectives: Their contribution to e-government 2.0 and to open government, and their differences and complementarities with a recent governmental report on the future of public e-services in France. This work is a first step in a comprehensive research whose purpose is the study of public organizations’ transformation and the emergence of the government 2.0 concept. It is a contribution to a better understanding of e-government future.
Chapter PDF
Similar content being viewed by others
Keywords
References
United Nations’ Global E-Government Development Report, (2010), http://www2.unpan.org/egovkb/global_reports/10report.htm
Codagnone, C., Wimmers, M.A.: Roadmapping eGovernment Research. eGovRTD2020 project consortium (2007), http://www.egovrtd2020.org/
Yildiz, M.: E-government research: Reviewing the literature, limitations and ways forward. Government Information Quarterly 24, 646–665 (2007)
Grönlund, Å.: Ten Years of E-Government: The ‘End of History” and New Beginning. In: Wimmer, M.A., Chappelet, J.-L., Janssen, M., Scholl, H.J. (eds.) EGOV 2010. LNCS, vol. 6228, pp. 13–24. Springer, Heidelberg (2010)
Assar, S., Boughzala, I., Boydens, I.: Practical Studies in E-Government: Best Practices from Around the World. Springer, New York (2010); ISBN 978-1441975324
EC-European Commission: eGovernment Benchmark Survey 2009: Smarter, Faster, Better eGovernment, (2009), http://ec.europa.eu/information_society/eeurope/i2010/benchmarking/index_en.htm
Baumgarten, J., Chui, B.: e-Government. McKinsey Quarterly, (4) (2009), http://www.mckinseyquarterly.com/Business_Technology/E-government_20_2408
Riester, F.: Enhancing the digital relation with the public user (in French). Report from the group of Digital Experts (2010), http://www.budget.gouv.fr/presse/dossiers_de_presse/100212numerique.pdf
Chesbrough, H.: Open Innovation: The New Imperative for Creating And Profiting from Technology. Harvard Business Press, Cambridge (2003)
Chesbrough, H., Appleyard, M.: Open Innovation and Strategy. California Management Review 50(1), 57–76 (2007)
Niehaves, B.: Open Innovation and Public Sector Business Process Management: A Multi-Method Study. In: Proceedings of the 15th Americas Conference on Information Systems (AMCIS), San Francisco, California, August 6-9 (2009)
Isckia, T., Lescop, D.: A critical analysis of open innovation fundamentals (in French). Revue Française de Gestion (accepted for publication, 2011)
Kitzinger, J.: Introducing focus groups. British Medical Journal 311, 299–302 (1995)
O’Reilly, T.: What Is Web 2.0: Design Patterns and Business Models for the Next Generation of Software. O’Reilly Media, Sebastopol (2008), http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
Anderson, P.: What is Web 2.0? Ideas, Technologies and Implications for Education. JISC Technology and Standards Watch (2007), http://www.jisc.ac.uk/media/documents/techwatch/tsw0701b.pdf
McAfee, A.P.: Enterprise 2.0: The Dawn of Emergent Collaboration. Sloan Management Review 47(3), 21–28 (2006)
Kaplan, A.M., Haenlein, M.: Users of the world, unite! The challenges and opportunities of social media. Business Horizons 53(1), 59–68 (2010)
Allen, C.: Collective Invention. Journal of Economic Behavior and Organization (4), 1–24 (1983)
O’Reilly, T.: Government As A Platform. In: Lathrop, D., Ruma, L. (eds.) Open Government: Collaboration, Transparency, and Participation in Practice, pp. 11–38. O’Reilly Media, Sebastopol (2010)
McDermott, P.: Building Open Government. Government Information Quarterly 27, 401–413 (2010)
Australian Government, Department of Finance and Deregulation: Engage: Getting on with Government 2.0. (2009), http://www.finance.gov.au/publications/gov20taskforcereport/
Nam, T.: New Ends, New Means, but Old Attitudes: Citizens’ Views on Open Government and Government 2.0. In: Proceedings 44th Hawaii Int. Conf. on System Sciences (HICSS), January 4-7 (2011)
Scholl, H.J., Luna-Reyes, L.: Uncovering Dynamics of Open Government, Transparency, Participation, and Collaboration. In: Proceedings 44th Hawaii Int. Conf. on System Sciences (HICSS), January 4-7 (2011)
Briggs, R.O., de Vreede, G.J., Nunamaker Jr., J.F.: Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems. Journal of Management Information Systems 19(4), 31–64 (2003)
Vreede, G.-J., de, B.R.O., Massey, A.P.: Collaboration Engineering: Foundations and Opportunities. Journal of the AIS 10, 121–137 (2009)
Keil, M., Tiwana, A., Bush, A.A.: Reconciling User and Project Manager Perceptions of IT Project Risk: A Delphi Study. Information Systems Journal 12, 103–119 (2002)
Schmidt, R., Lyytinen, K., Keil, M., Cule, P.: Identifying Software Project Risks: An International Delphi Study. Journal of MIS 17(4), 5–36 (2001)
Fjermestad, J., Hiltz, S.R.: An assessment of group support systems experimental research: methodology and results. Journal of MIS 15(3), 7–150 (1999)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 IFIP International Federation for Information Processing
About this paper
Cite this paper
Assar, S., Boughzala, I., Isckia, T. (2011). eGovernment Trends in the Web 2.0 Era and the Open Innovation Perspective: An Exploratory Field Study. In: Janssen, M., Scholl, H.J., Wimmer, M.A., Tan, Yh. (eds) Electronic Government. EGOV 2011. Lecture Notes in Computer Science, vol 6846. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22878-0_18
Download citation
DOI: https://doi.org/10.1007/978-3-642-22878-0_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-22877-3
Online ISBN: 978-3-642-22878-0
eBook Packages: Computer ScienceComputer Science (R0)