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A Method for Selectively Designing Modeling Languages for Product-Service Systems

  • Conference paper
Modeling for Decision Support in Network-Based Services

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 42))

Abstract

Confronted with decreasing margins and a rising customer demand for integrated solutions, manufacturing companies broaden their portfolio by offering complementary services. Designing, proposing and providing customer solutions (consisting of physical goods and services) takes place in product-service systems, which may comprise manufacturing companies, service companies and customers. Conceptual modeling is an established approach to support such efforts. In this paper, a method for selectively designing conceptual modeling languages is proposed and demonstrated. Departing from outlining the general properties of value creation in product-service systems, a catalogue of modeling requirements in this area is compiled based on analyzing the perspectives of four sub-disciplines on service research. An evaluation of a set of modeling languages with this catalogue reveals that the languages incompletely address the requirements. Therefore, an approach to selectively design new modeling languages for product-service systems is proposed based on integrating and extending the meta models of other modeling languages.

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  1. European Research Center for Information Systems, WWU Münster, Leonardo-Campus 3, 48149, Muenster, Germany

    Jörg Becker, Daniel Beverungen & Ralf Knackstedt

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  1. Jörg Becker
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  2. Daniel Beverungen
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  1. Department of Information Sciences, Naval Postgraduate School, Monterey, CA, USA

    Daniel Dolk

  2. Institute of Control and Computation Engineering, and National Institutute of Telecommunications, Warsaw University of Technology, Warsaw, Poland

    Janusz Granat

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Becker, J., Beverungen, D., Knackstedt, R. (2012). A Method for Selectively Designing Modeling Languages for Product-Service Systems. In: Dolk, D., Granat, J. (eds) Modeling for Decision Support in Network-Based Services. Lecture Notes in Business Information Processing, vol 42. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-27612-5_5

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