Abstract
The possession of a quality system (QS) in accordance with ISO 9000, which was until recently considered to be a decisive competitiveness factor, has become a survival prerequisite within the internal European market. The existence of a QS is an essential first step towards the adoption of TQM, which aims at the continuous improvement of business performance with a principal focus on customer satisfaction and gaining a competitive advantage [1,2]
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Lipovatz, D. (2000). QM knowledge as a requirement in basic education in Greece. In: Köper, J., Zaremba, H.J. (eds) Quality Management and Qualification Needs 2. Physica, Heidelberg. https://doi.org/10.1007/978-3-642-57644-7_10
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DOI: https://doi.org/10.1007/978-3-642-57644-7_10
Publisher Name: Physica, Heidelberg
Print ISBN: 978-3-7908-1262-6
Online ISBN: 978-3-642-57644-7
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