Abstract
People are key factors for successful Business Excellence concepts, as can be seen in the basic model for the European Quality Award (EQA):
I thank Mr. Dipl.-Wirtsch.-Ing. Walter Steinmetz for putting together and preparing the material for this chapter.
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© 1998 Springer-Verlag Berlin · Heidelberg
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Zink, K.J. (1998). People Empowerment. In: Total Quality Management as a Holistic Management Concept. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-72098-7_12
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DOI: https://doi.org/10.1007/978-3-642-72098-7_12
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-72100-7
Online ISBN: 978-3-642-72098-7
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