Abstract
Quality is considered to be one of the most important competitive factors of profit as well as non-profit organizations. Accordingly, quality assurance as well as quality management procedures represent established tools within the management strategy of numerous organizations. In addition to that, the importance of developing and furthering an organization-specific quality culture is increasingly emphasized. In order to operationalize the quality culture construct we developed the Quality Culture Inventory (QCI), which was administered to N = 93 employees in the framework of a comprehensive pilot study. First results support the validity and reliability of the developed quality culture scales. The QCI represents the first systematical approach allowing organizations to assess the status quo of their quality culture. Respective results provide an empirically-based foundation to reflect on quality culture and derive specific measures for quality development.
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Acknowledgements
The heiQUALITY Cultures Project is funded by the “Innovation and Quality Fund (IQF) of the Ministry of Sciences, Research and Arts Baden-Württemberg, Germany” (Innovations- und Qualitätsfonds (IQF) des Ministeriums für Wissenschaft, Forschung und Kunst Baden-Württemberg, Deutschland). Term: 04/2012–05/2015.
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Sattler, C., Sonntag, K., Götzen, K. (2016). The Quality Culture Inventory (QCI): An Instrument Assessing Quality-Related Aspects of Work. In: Deml, B., Stock, P., Bruder, R., Schlick, C.M. (eds) Advances in Ergonomic Design of Systems, Products and Processes. Springer Vieweg, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-48661-0_3
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