Abstract
For suppliers it is a significant theme to know how much their services satisfied customers. Questionnaire survey is often adopted; however, the reply from customers is not always accurate. This paper describes a detecting method of a more accurate reply by entrusting the reply for the services to unconscious responses reflecting activities of autonomic nervous system during sleep. Such experiment was performed on the idea that there is some relationship between satisfaction and conditions of both mental and physical activities. As a result, the unconscious responses of phenomena of respiration and pulse through nights showed satisfaction instead of conscious responses.
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References
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Acknowledgment
Authors would like to acknowledge subjects for producing data and Toyo Feather Industry Co. Ltd, Real Design Co. Ltd, and Nwic Co. Ltd for joint studies and for supplying materials for experiment. We also would like to acknowledge the Research Institute of Science and Technology for Science, Japan, for NEXER project, 2009.
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Okawai, H., Takashima, M. (2017). Physiological Detection of Satisfaction for Services by Body Motion Wave Revealing Unconscious Responses Reflecting Activities of Autonomic Nervous Systems. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_31
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DOI: https://doi.org/10.1007/978-4-431-56074-6_31
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-56072-2
Online ISBN: 978-4-431-56074-6
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