Abstract
This paper reviews the development of consumer health information (CHI) services in the last decade and looks forward to the major CHI trends in the milennium. It concludes that although there have been major advances, many CHI services are still complacent, passive, static and superficial. There remains a need to embrace advances in quality assurance, health informatics, outcomes and effectiveness if we are to provide the information services to which consumers are entitled in the year 2000.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Naisbitt, J. Megatrends New York: Warner Books, 1982 identifies self help, information technology and personal networking as “megatrends” of the late Twentieth Century.
Rees, A. Communication in the physician-patient relationship Bulletin of the Medical Library Association 81(1), 1993, 1–9.
Medical libraries and patient information services: symposium Bulletin of the Medical Library Association 82(1), 1994, 43–66.
A fresh start for health Labour Party,1990.
The Patient s CharterLondon: HMSO, 1991.
Gann, R. and Needham, G. Promoting choice: consumer health information in the 1990s Winchester: Consumer Health Information Consortium, 1992.
Gann, R. Consumer health information: the growth of an information specialism Journal of Documentation 47(3), 1991,284–308.
Boswell, J. Life of Johnson 28 July 1763.
Buckland, S. Unmet need for health information Health Libraries Review June 1994 (forthcoming).
Kasper, J.F., Mulley, A.G. & Wcnnberg, J.H. Developing shared decision-making programs to improve quality of health care QRB June 1992, 183–90.
Dunning, M and Needham, G. But will it work, doctor? Involving users of health services in outcomes research Milton Keynes: Consumer Health Information Consortium, 1994.
Madara, E. The self help clearinghouse operation: tapping the potential of I & R services Information and Referral 7(1),1985,42–58.
Consumer Connections: Newsletter of the Consumer and Patient Health Information Section ofMLA 10(3), Winter 1993–94.
What seems to be the matter: communication between hospitals and patients London: Audit Commission, 1994.
US Department of Health and Human Services. Agency for Health Care Policy and Research Clinical practice guidelines for acute pain management Maryland: AHCPR, 1992.
Elwood, P.M. Outcomes management: a technology of patient experience New England Journal of Medicine 318(23), 1988,1197–1202.
McArdle, C.S. Impact of variability among surgeons on postoperative morbidity and mortality and ultimate survival. British Medical Journal 302, 1991, 1501–5.
US Congress Office of Technology Assessment. The quality of medical care: information for consumers Washington DC: OTA, 1988.
Simpson, M. et al Doctor-patient communication: the Toronto consensus statement British Medical Journal 303, 1991,1385–7.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1995 Springer Science+Business Media Dordrecht
About this chapter
Cite this chapter
Gann, B. (1995). Making Decisions in the Year 2000: Realising the Potential of Consumer Health Information Services. In: McSéan, T., van Loo, J., Coutinho, E. (eds) Health Information — New Possibilities. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-0093-9_4
Download citation
DOI: https://doi.org/10.1007/978-94-011-0093-9_4
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4045-7
Online ISBN: 978-94-011-0093-9
eBook Packages: Springer Book Archive