Skip to main content
SpringerLink
Log in

A Current Review of Supply Chain Performance Measurement Systems

  • Conference paper
  • First Online:
Advances in Industrial and Production Engineering

Part of the book series: Lecture Notes in Mechanical Engineering ((LNME))

Abstract

A supply chain is the network of entities (individual or organisation) who work together to fulfil customer demands efficiently with maximum profits without compromising quality of product or service. Traditionally, supply chains were assessed based on financial measures but increasing competition and changing scenarios. Supply chains today are assessed based on various non-financial parameters such as customer satisfaction, sustainability and resilience. Performance measurement quantifies the extent up to which a supply chain is achieving its perceived objectives based on performance indicators. With diverse sectors of industry and varying goals of different supply chains, the performance indicators vary as well. The paper intends to provide a critical review on supply chain performance measurement literature by compiling key performance indicators for various sectors to understand the diversity and complication of performance measurement systems.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Christopher M (1992) Logistics and supply chain management. Pitman Publishing, London

    Google Scholar 

  2. Mentzer JT, Keebler JS, Nix NW, Smith CD, Zacharia ZG (2001) Defining supply chain management. J Bus Logist 22:1–25

    Article  Google Scholar 

  3. Kaplan RS, Norton DP (1992) The balanced scorecard—measures that drive performance. Harv Bus Rev 71–79

    Google Scholar 

  4. Keegan DP, Robert G, Charles R (1989) Are your performance measures obsolete? Manag Account Res 12:45

    Google Scholar 

  5. Lynch RL, Cross KF (1991) Measure up! The essential guide to measuring business performance. Mandarin, London

    Google Scholar 

  6. Brignall TJ, Fitzgerald L, Johnston R, Silvestro R (1991) Performance measurement in service businesses. Manag Account 69:34

    Google Scholar 

  7. Kaplan RS, Norton DP (2001) Transforming the balanced scorecard from performance measurement to strategic management: part II. Am Account Assoc 15:147–160

    Google Scholar 

  8. Neely A, Mills J, Platts K, Richards H, Gregory M, Bourne M, Kennerley M (2000) Performance measurement system design: developing and testing a process-based approach

    Google Scholar 

  9. Neely A, Gregory M, Platts K, Neely A, Gregory M, Platts K (2002) A literature review and research agenda

    Google Scholar 

  10. Neely A (2004) The performance measurement revolution: why now and what next ?

    Google Scholar 

  11. Gupta M, Narain R (2012) Investigation into barriers to adoption of e-procurement and measures of performance. Int J Procure Manag 5:567–607

    Article  Google Scholar 

  12. Balfaqih H, Saibani N, Al-nory MT (2016) Review of supply chain performance measurement systems: 1998–2015. Comput Ind 82:135–150

    Article  Google Scholar 

  13. Gopal PRC, Thakkar J (2012) A review on supply chain performance measures and metrics: 2000–2011. Int J Product Perform Manag 61:518–547. https://doi.org/10.1108/17410401211232957

    Article  Google Scholar 

  14. Maestrini V, Caniato F (2016) Supply chain performance measurement systems: a systematic review and research agenda. Intern J Prod Econ. https://doi.org/10.1016/j.ijpe.2016.11.005

  15. Lima-junior RF, Carpinetti LCR (2017) Quantitative models for supply chain performance evaluation: a literature review. Comput Ind Eng. https://doi.org/10.1016/j.cie.2017.09.022

  16. Bulsara HP, Qureshi MN, Patel H (2014) Supply chain performance measurement—an exploratory study. Int J Logist Syst Manag 18:231–249

    Article  Google Scholar 

  17. Akyuz GA, Erkan TE (2010) Supply chain performance measurement: a literature review. Int J Prod Res 48:5137–5155. https://doi.org/10.1080/00207540903089536

    Article  Google Scholar 

  18. Haene CD, Verlinde S, Macharis C (2015) Measuring while moving (humanitarian supply chain performance measurement—status of research and current practice). J Humanit Logist Supply Chain Manag 5:146–161. https://doi.org/10.1108/JHLSCM-04-2013-0016

    Article  Google Scholar 

  19. Beske-janssen P, Johnson MP, Schaltegger S (2015) 20 years of performance measurement in sustainable supply chain management—what has been achieved? Supply Chain Manag An Int J 20:664–680. https://doi.org/10.1108/SCM-06-2015-0216

    Article  Google Scholar 

  20. Abidi H, De Leeuw S, Klumpp M (2014) Humanitarian supply chain performance management: a systematic literature review. Supply Chain Manag An Int J 19:593–608. https://doi.org/10.1108/SCM-09-2013-0349

    Article  Google Scholar 

  21. Estampe D, Lamouri S, Paris J, Brahim-djelloul S (2013) A framework for analysing supply chain performance evaluation models. Intern J Prod Econ 142:247–258. https://doi.org/10.1016/j.ijpe.2010.11.024

    Article  Google Scholar 

  22. Katiyar R, Barua MK (2014) Modelling the barriers of supply chain performance measurement in the Indian automotive industries. Int J Intercult Inf Manag 4:51–66

    Google Scholar 

  23. Ramaa A, Subramanya KN, Rangaswamy TM (2013) Performance measurement system of supply chain—an empirical study. Int J Bus Perform Supply Chain Model 5:343–360

    Google Scholar 

  24. Sillanpää I (2015) Empirical study of measuring supply chain performance. Benchmark Int J 22:290–308. https://doi.org/10.1108/BIJ-01-2013-0009

    Article  Google Scholar 

  25. Katiyar, Barua M, Meena P (2015) Modelling the measures of supply chain performance in the Indian automotive industry. Benchmark Int J 22:665–696. https://doi.org/10.1108/BIJ-09-2014-0091

    Article  Google Scholar 

  26. Bulsara HP, Qureshi MN (2016) Green supply chain performance measurement: an exploratory study. Int J Logist Syst Manag 23:476–498

    Article  Google Scholar 

  27. Das D (2017) Development and validation of a scale for measuring sustainable supply chain management practices and performance. J Clean Prod. https://doi.org/10.1016/j.jclepro.2017.07.006

  28. Mishra D, Gunasekaran A, Papadopoulos T, Hazen B (2017) Green supply chain performance measures: a review and bibliometric analysis. Sustain Prod Consum. https://doi.org/10.1016/j.spc.2017.01.003

  29. Gawankar S, Kamble S, Raut R (2016) Development, measurement and validation of supply chain performance measurement (SCPM) scale in Indian retail sector. Benchmark Int J 23:25–60. https://doi.org/10.1108/BIJ-06-2013-0068

    Article  Google Scholar 

  30. Jothimani D, Samarah S (2014) Supply chain performance measurement for third party logistics. Benchmark Int J 21:944–963. https://doi.org/10.1108/BIJ-09-2012-0064

    Article  Google Scholar 

  31. Chithambaranathan P, Subramanian N, Subramanian P (2015) An innovative framework for performance analysis of members of supply chains. Benchmark Int J 22:309–334. https://doi.org/10.1108/bij-11-2012-0081

  32. Charkha PG, Jaju SB (2014) Designing innovative framework for supply chain performance measurement in textile industry. Int J Logist Syst Manag 18:216–230

    Article  Google Scholar 

  33. Dhone NC, Kamble SS (2016) Development and validation of an integrated supply chain operational performance model for Indian automobile industry. Int J Procure Manag 9

    Google Scholar 

  34. Golghate CD, Pawar MS (2013) Measurement and analysis of the plastic films green supply chain performance. Int J Intell Enterp 2

    Google Scholar 

  35. Sahu A, Datta S, Mahapatra S (2014) Use of IVFNs and MULTIMOORA method for supply chain performance measurement, benchmarking and decision-making: an empirical study. Int J Bus Excell 7:237–280

    Article  Google Scholar 

  36. Joshi R, Banwet DK, Shankar R, Gandhi J (2012) Performance improvement of cold chain in an emerging economy. Prod Plan Control Manag Oper 23:817–836. https://doi.org/10.1080/09537287.2011.642187

    Article  Google Scholar 

  37. Tewari S, Misra M (2013) Developing supply chain evaluation framework through performance assessment approach. Int J Bus Perform Supply Chain Model 5:28–45

    Article  Google Scholar 

  38. Tarasewicz R (2016) Integrated approach to supply chain performance measurement—results of the study on Polish market. Transp Res Procedia 14:1433–1442. https://doi.org/10.1016/j.trpro.2016.05.216

    Article  Google Scholar 

  39. Butzer S, Schötz S, Petroschke M, Steinhilper R (2017) Development of a performance measurement system for international reverse supply chains. Procedia CIRP 61:251–256. https://doi.org/10.1016/j.procir.2016.11.264

    Article  Google Scholar 

  40. Papakiriakopoulos D, Pramatari K (2010) Collaborative performance measurement in supply chain. Ind Manag Data Syst 110:1297–1318. https://doi.org/10.1108/02635571011087400

    Article  Google Scholar 

  41. Kirwan J, Maye D, Brunori G (2017) Acknowledging complexity in food supply chains when assessing their performance and sustainability. J Rural Stud 52:21–32. https://doi.org/10.1016/j.jrurstud.2017.03.008

    Article  Google Scholar 

  42. Mara UT, Alam S (2011) Performance measurement for sustainable supply chain in automotive industry: a conceptual framework. Int J Value Chain Manag 5:232–250

    Article  Google Scholar 

  43. Santiteerakul S, Sekhari A, Bouras A, Sopadang A (2015) Sustainability performance measurement framework for supply chain management. Int J Prod Dev 20:221–238

    Article  Google Scholar 

  44. Fritz MMC, Baumgartner RJ, Sch J (2016) Toward supply chain-wide sustainability assessment: a conceptual framework and an aggregation method to assess supply chain performance. J Clean Prod 1–14. https://doi.org/10.1016/j.jclepro.2016.04.035

  45. Uysal F (2012) An integrated model for sustainable performance measurement in supply chain. Procedia Soc Behav Sci 62:689–694. https://doi.org/10.1016/j.sbspro.2012.09.117

    Article  Google Scholar 

  46. Bai C (2012) Evaluating ecological sustainable performance measures for supply chain management. Supply Chain Manag An Int J 17:78–92. https://doi.org/10.1108/13598541211212221

    Article  Google Scholar 

  47. Taticchi P, Tonelli F, Pasqualino R, Taticchi P (2013) Performance measurement of sustainable supply chains: a literature review and a research agenda. Int J Product Perform Manag Perform 62:782–804. https://doi.org/10.1108/IJPPM-03-2013-0037

    Article  Google Scholar 

  48. Tajbakhsh T, Hassini H (2015) Performance measurement of sustainable supply chains: a review and research questions. Int J Product Perform Manag 64:744–783. https://doi.org/10.1108/IJPPM-03-2013-0056

    Article  Google Scholar 

  49. Liebetruth T (2017) Sustainability in performance measurement and management systems for supply chains. Procedia Eng 192:539–544. https://doi.org/10.1016/j.proeng.2017.06.093

    Article  Google Scholar 

  50. Yakovleva N, Sarkis J, Sloan T (2012) Sustainable benchmarking of supply chains: the case of the food industry. Int J Prod Res 50:1297–1317. https://doi.org/10.1080/00207543.2011.571926

    Article  Google Scholar 

  51. Carvalho H, Azevedo SG (2010) Supply chain performance management: lean and green paradigms. Int J Bus Perform Supply Chain Model 2:304–333

    Article  Google Scholar 

  52. Mondragon AEC, Lalwani C, Mondragon CEC, Mondragon AEC, Lalwani C (2014) Measures for auditing performance and integration in closed-loop supply chains. Supply Chain Manag An Int J 16:43–56. https://doi.org/10.1108/13598541111103494

    Article  Google Scholar 

  53. Kafa N, Hani Y, Mhamedi AEL (2013) Sustainability performance measurement for green supply chain management. In: Proceedings of the volumes IFAC. https://doi.org/10.3182/20130911-3-br-3021.00050

  54. Kumar P, Cheffi W (2013) Green supply chain performance measurement using the analytic hierarchy process: a comparative analysis of manufacturing organisations. Prod Plan Control 24:702–720

    Article  Google Scholar 

  55. Ferreira LMDF, Silva C, Azevedo SG, Silva C (2016) An environmental balanced scorecard for supply chain performance measurement (Env_BSC_4_SCPM). Benchmark Int J 23:1398–1422. https://doi.org/10.1108/BIJ-08-2013-0087

    Article  Google Scholar 

  56. Zaman K, Ahsan A (2014) Lean supply chain performance measurement. Int J Product Perform Manag 63:588–612. https://doi.org/10.1108/IJPPM-05-2013-0092

    Article  Google Scholar 

  57. Damghani K, Fard M, Abtahi A (2012) A fuzzy two-stage DEA approach for performance measurement: real case of agility performance in dairy supply chains. Int J Appl Decis Sci 5:293–317

    Google Scholar 

  58. Cho DW, Lee YH, Ahn SH, Hwang MK (2012) A framework for measuring the performance of service supply chain management. Comput Ind Eng 62:801–818. https://doi.org/10.1016/j.cie.2011.11.014

    Article  Google Scholar 

  59. Yang J (2010) On the construction and implementation methods for performance measurement of reverse supply chain. In: 2010 seventh international conference on Fuzzy Systems and Knowledge Discovery (FSKD 2010), pp 899–903

    Google Scholar 

  60. Pungchompoo S, Sopadang A (2010) A supply chain performance measurement improved with integrated methods FDSM, MOO and DEA part I: a conceptual of performance measurement framework in Thailand: frozen shrimp chains. In: Proceedings of the 2010 IEEE IEEM, pp 235–239

    Google Scholar 

  61. Santos TF, Leite MS (2016) Performance measurement system in supply chain management: application in the service sector. Int J Serv Oper Manag 23:298–315

    Google Scholar 

  62. Pungchompoo S, Sopadang A (2015) Confirmation and evaluation of performance measurement model for the Thai frozen shrimp chain. Bus Process Manag J 21:837–856. https://doi.org/10.1108/BPMJ-06-2014-0053

    Article  Google Scholar 

  63. Wibowo MA, Nur M (2015) The analysis of supply chain performance measurement at construction project. Procedia Eng 125:25–31. https://doi.org/10.1016/j.proeng.2015.11.005

    Article  Google Scholar 

  64. Chiadamrong N, Sophonsaritsook P (2015) Relationships between supply chain capabilities, competitive advantage and business performance: an exploratory study of the food industry in Thailand. Int J Logist Syst Manag 20:447–479

    Article  Google Scholar 

  65. Kusrini E, Subagyo Masruroh N (2016) A new approach to design supply chain key performance indicator for actors and regulator: a case study in innovative product in Indonesia. Int J Bus Perform Manag 17:1–29

    Article  Google Scholar 

  66. Azevedo S, Carvalho H, Machado VC (2013) Using interpretive structural modelling to identify and rank performance measures: an application in the automotive. Balt J Manag 8:208–230. https://doi.org/10.1108/17465261311310027

    Article  Google Scholar 

  67. Bai C, Sarkis J, Bai C, Sarkis J (2014) Determining and applying sustainable supplier key performance indicators. Supply Chain Manag An Int J 19:275–291. https://doi.org/10.1108/SCM-12-2013-0441

    Article  Google Scholar 

  68. Wang C (2017) Performance evaluation of heterogeneous bank supply chain systems from the perspective of measurement and decomposition. Comput Ind Eng. https://doi.org/10.1016/j.cie.2017.05.028

  69. Jauhar SK, Pant M, Nagar AK (2016) Sustainable educational supply chain performance measurement through DEA and differential evolution: a case on Indian HEI. J Comput Sci. https://doi.org/10.1016/j.jocs.2016.10.007

  70. Rezaei M, Shirazi M, Karimi B (2017) IoT-based framework for performance measurement. Ind Manag Data Syst 117:688–712. https://doi.org/10.1108/IMDS-08-2016-0331

    Article  Google Scholar 

  71. Dweekat AJ, Hwang G, Park J (2017) A supply chain performance measurement approach using the internet of things: toward more practical SCPMS. Ind Manag Data Syst 117:267–286. https://doi.org/10.1108/imds-03-2016-0096

  72. Teimoury E, Fathain M, Chambar I (2013) Automation of the supply chain performance measurement based on multi-agent system. Int J Agil Syst Manag 6:25–42

    Article  Google Scholar 

  73. Liu FF, Liu Y (2017) A methodology to assess the supply chain performance based on virtual-gap measures. Comput Ind Eng. https://doi.org/10.1016/j.cie.2017.06.010

  74. Laihonen H, Pekkola S (2016) Impacts of using a performance measurement system in supply chain management: a case study. Int J Prod Res. https://doi.org/10.1080/00207543.2016.1181810

  75. Piotrowicz W, Cuthbertson R (2015) Performance measurement and metrics in supply chains: an exploratory study. Int J Product Perform Manag 64:1068–1091. https://doi.org/10.1108/IJPPM-04-2014-0064

    Article  Google Scholar 

  76. Supeekit T, Somboonwiwat T, Kritchanchai D (2016) DEMATEL-modified ANP to evaluate internal hospital supply chain performance. Comput Ind Eng. https://doi.org/10.1016/j.cie.2016.07.019

  77. Cuthbertson R, Piotrowicz W (2011) Performance measurement systems in supply chains. Int J Product Perform Manag 60:583–602. https://doi.org/10.1108/17410401111150760

    Article  Google Scholar 

  78. Bigliardi B, Bottani E (2010) Performance measurement in the food supply chain: a balanced scorecard approach. Facilities 28:249–260. https://doi.org/10.1108/02632771011031493

    Article  Google Scholar 

  79. Banomyong R, Supatn N, Banomyong R (2011) Developing a supply chain performance tool for SMEs in Thailand. Supply Chain Manag An Int J 16:20–31. https://doi.org/10.1108/13598541111103476

    Article  Google Scholar 

  80. Lauras M (2011) A business process oriented method to design supply chain performance measurement systems Jacques Lamothe and Hervé Pingaud. Int J Bus Perform Manag 12:354–376

    Article  Google Scholar 

  81. Stewart G (1997) Supply-chain operations reference model (SCOR): the first framework for integrated supply-chain. Logist Inf Manag Supply-Chain 10:62–67

    Article  Google Scholar 

  82. Gunasekaran A, Patel C, Tirtiroglu E (2001) Performance measures and metrics in a supply chain environment. Int J Oper Prod Manag 21:71–87

    Article  Google Scholar 

  83. Panjehfouladgaran H, Yusuf R (2016) Fuzzy performance measurement for supply chain management in Malaysian rubber glove manufacturer. Int J Logist Syst Manag 24:178–199

    Article  Google Scholar 

  84. Pettersson AI, Anders S (2011) Performance measurements in supply chains within Swedish industry. Int J Logist Syst Manag 9:69–88

    Article  Google Scholar 

  85. André A, Callado C, Jack L (2015) Balanced scorecard metrics and specific supply chain roles. Int J Product Perform Manag 64:288–300. https://doi.org/10.1108/IJPPM-05-2014-0071

    Article  Google Scholar 

  86. Haavisto I, Goentzel J (2015) Measuring humanitarian supply chain performance in a multi-goal context. J Humanit Logist Supply Chain Manag 5:300–324. https://doi.org/10.1108/JHLSCM-07-2015-0028

    Article  Google Scholar 

  87. Whitten GD, Jr KWG, Zelbst PJ, Whitten GD (2012) Triple-A supply chain performance. Int J Oper Prod Manag 32:28–48. https://doi.org/10.1108/01443571211195727

  88. Chan FTS, Nayak A, Raj R, Chong AY, Manoj T (2014) An innovative supply chain performance measurement system incorporating research and development (R & D) and marketing policy. Comput Ind Eng 69:64–70. https://doi.org/10.1016/j.cie.2013.12.015

    Article  Google Scholar 

  89. Santarelli G, Abidi H, Klumpp M, Regattieri A (2015) Humanitarian supply chains and performance measurement schemes in practice. Int J Product Perform Manag 64:784–810. https://doi.org/10.1108/IJPPM-11-2013-0185

    Article  Google Scholar 

  90. Ramanathan U (2014) Performance of supply chain collaboration—a simulation study. Expert Syst Appl 41:210–220. https://doi.org/10.1016/j.eswa.2013.07.022

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Mechanical Engineering, Motilal Nehru National Institute of Technology Allahabad, Allahabad, India

    Shubham Tripathi & Manish Gupta

Authors
  1. Shubham Tripathi
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Manish Gupta
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Shubham Tripathi .

Editor information

Editors and Affiliations

  1. Industrial and Management Engineering Department, Indian Institute of Technology Kanpur, Kanpur, Uttar Pradesh, India

    Kripa Shanker

  2. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, Delhi, India

    Ravi Shankar

  3. Department of Mechanical Engineering, Amity University, Noida, Uttar Pradesh, India

    Rahul Sindhwani

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Singapore Pte Ltd.

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Tripathi, S., Gupta, M. (2019). A Current Review of Supply Chain Performance Measurement Systems. In: Shanker, K., Shankar, R., Sindhwani, R. (eds) Advances in Industrial and Production Engineering . Lecture Notes in Mechanical Engineering. Springer, Singapore. https://doi.org/10.1007/978-981-13-6412-9_4

Download citation

  • DOI: https://doi.org/10.1007/978-981-13-6412-9_4

  • Published:

  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-13-6411-2

  • Online ISBN: 978-981-13-6412-9

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation