Abstract
This chapter explores different issues relating to the understanding of the Public Service Interpreters’ (PSIs’) expectations of Public Service Interpreting; training and education options for CPD; and gaining experience and employment. It also analyses the needs of the end users of Public Service Interpreters, focusing on how to use PSIs to maximise their value; how to contract the right PSIs; and how to provide guidance and appropriate working conditions. From an overview of the way Language Service Providers (LSP) contract Public Service Interpreters, this chapter will propose a framework for how to select, recruit, train and manage Public Service Interpreters by setting up key performance indicators, seeking to gain and keep clients.
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Dagleish, K. (2016). Stakeholders’ Guide and Handbook. In: Munyangeyo, T., Webb, G., Rabadán-Gómez, M. (eds) Challenges and Opportunities in Public Service Interpreting. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-45000-5_4
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DOI: https://doi.org/10.1057/978-1-137-45000-5_4
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