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Imperative 2: Embrace the All-Encompassing Nature of Customers’ Irrationality

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Abstract

In an experiment conducted by researchers at Boston University, a group of people drove one of four different cars in a computer game. The cars all performed the same; the only difference was that one of the cars had a Red Bull logo on it. They found that people who drove the Red Bull cars drove faster, took more risks, and had more accidents than people driving the other cars. When interviewed after the game, people didn’t say they drove faster because of the logos – but clearly the logos had a subconscious effect.1

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Shaw, C., Hamilton, R. (2016). Imperative 2: Embrace the All-Encompassing Nature of Customers’ Irrationality. In: The Intuitive Customer. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-53430-9_3

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