Abstract
Over millennia, we humans have developed habits to make life easier for ourselves. Habits allow us to be more efficient with our precious stores of cognitive energy, diverting that mental effort away from routine tasks and saving it for more important things. In the modern world, many routine consumption decisions are relegated to habit, rather than effortful decision-making. Therein lies an opportunity for brands to create an opportunity that affects the bottom line. However, it is also a peril for those who don’t understand how customer habits work. For this reason, Imperative 4 is important:
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Shaw, C., Hamilton, R. (2016). Imperative 4: Commit Yourself to Understanding and Predicting Customer Habits and Behaviors. In: The Intuitive Customer. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-53430-9_6
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DOI: https://doi.org/10.1057/978-1-137-53430-9_6
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