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Islands of Good Practice

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Communicating Across Cultures and Languages in the Health Care Setting

Part of the book series: Communicating in Professions and Organizations ((PSPOD))

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Abstract

This section describes five sites which display remarkable qualities of communication and care in settings where resources are few and huge potential barriers exist. Despite such barriers there is a sense of collaboration and an atmosphere of cultural safety. The aspects which make each site remarkable are highlighted and illustrated, using evidence such as patient perceptions and ethnographic descriptions. Eight features emerge as qualities of a caring institution: they include attention to a broader model of care, leadership, the notion of atmosphere, continuity of care, patients as excellent consumers of service, community-based models of service, creative management of temporal and spatial dimensions, and novel organizational routines, including the development of long-term partnerships.

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Authors and Affiliations

  1. Health Communication Research Unit, School of Human and Community Development, University of the Witwatersrand, Johannesburg, Gauteng, South Africa

    Claire Penn & Jennifer Watermeyer

Authors
  1. Claire Penn
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  2. Jennifer Watermeyer
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Penn, C., Watermeyer, J. (2018). Islands of Good Practice. In: Communicating Across Cultures and Languages in the Health Care Setting. Communicating in Professions and Organizations. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-58100-6_4

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  • DOI: https://doi.org/10.1057/978-1-137-58100-6_4

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  • Publisher Name: Palgrave Macmillan, London

  • Print ISBN: 978-1-137-58099-3

  • Online ISBN: 978-1-137-58100-6

  • eBook Packages: Social SciencesSocial Sciences (R0)

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