Abstract
In an earlier paper (Van der Heyden et al., 2005) we presented the case for the fundamental role that fair process — also referred to in the organizational literature as procedural justice — plays in creating a perception of fairness inside a family business. Interactions in family businesses tend to be more complex than those in non-family firms because these involve at least three influential groups with different needs and interests: family members, shareholders and employees.
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© 2008 Ludo Van der Heyden and Quy Nguyen Huy
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Van der Heyden, L., Huy, Q.N. (2008). Fair Process and Emotional Intelligence. In: Tàpies, J., Ward, J.L. (eds) Family Values and Value Creation. A Family Business Publication. Palgrave Macmillan, London. https://doi.org/10.1057/9780230594227_11
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DOI: https://doi.org/10.1057/9780230594227_11
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