The Dialogue Process

Abstract

Sustained dialogue—an interactive process designed to change conflictual relationships over time—is different from the usual public-policy discussions and from formal mediation and negotiation. First, it focuses on the dynamics of the underlying relationships that cause divisive problems, not just on the problems. Second, it focuses on changing those relationships, not just on choosing a policy direction or on dividing material goods or power in dispute through formal mediation or negotiation. It is designed for groups, communities and organizations in deep-rooted human conflict or tension whatever the cause—ethnic, racial, religious, historic, material or personal.