Abstract
Your customer’s experience translates into your success or failure. When your customers succeed, so do you financially. That’s the reality behind those oft-tired words at many companies, “The customer comes first.”
Happier employees translate into happier customers
—Diane K. Adams
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Notes
Avaya, press release ( June 24, 2013), Avaya Customer Effort Impact Study Reveals thenconvenience, Avaya.com, www.avaya.com/usa/about-avaya/news room/news-releases/2013/pr-130624 .
Nordstrom, press release (May 15, 2014), Nordstrom First Quarter 2014 Earnings Exceed Outlook, nordstrom.com, http://investor.nordstrom.com/phoenix.zhtml?c=93295&p=irol-newsArticle&ID=1931687&highlight=.
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© 2015 Diane K. Adams
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Adams, D.K. (2015). The Customer’s Success Is Your Success. In: It Takes More than Casual Fridays and Free Coffee. Palgrave Macmillan, New York. https://doi.org/10.1057/9781137526960_8
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DOI: https://doi.org/10.1057/9781137526960_8
Publisher Name: Palgrave Macmillan, New York
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