Synonyms
Definition
Quality assurance can be defined as all methods preparing and controlling the compliance of processes and products with predetermined quality standards. It represents the monitoring of process outputs in order to avoid the procrastination of failures and to identify and reject defective parts. Historically, quality assurance can also be seen first as an antecedent and nowadays as the operational part of quality management.
Theory and Application
Entrepreneurial Impact
As a part of today’s quality management, multiple methods of measurement and statistics are used to detect, analyze, and eliminate potential or existing faults as a task of quality assurance toward an internal or external customer. A basic precondition for a comprehensive quality assurance approach is to gain and involve internal and external customer requirements and to assess products and processes by these requirements and indicate problems. To plan and accomplish these assessments...
This is a preview of subscription content, log in via an institution to check access.
References
Bicking CA (1958) The technical aspects of quality control. Ind Qual Control 14(9):5–8
Crosby PB (1979) Quality is free: the art of making quality certain. McGraw-Hill, New York
Crosby PB (1984) Quality without tears: the art of hassle-free management. McGraw-Hill, New York
Deming WE (1988) Out of the crisis, 5th edn. MIT Press, Cambridge, MA
Dodge HF, Romig HG (1998) Sampling inspection tables: single and double sampling, 2nd edn. Wiley, New York
Feigenbaum AV (1951) Total quality control. McGraw-Hill, New York
Garvin DA (1988) Managing quality: the strategic and competitive edge. Free Press, New York
Halpin JF (1966) Zero defects: a new dimension in quality assurance. McGraw-Hill, New York
Ishikawa K (1989) How to apply company-wide quality control in foreign countries. Qual Prog 22(9):70–74
Juran JM (1951) Quality control handbook. McGraw-Hill, New York
Juran JM (1993) Der neue Juran – Qualität von Anfang an [the new Juran – quality from the start]. Verlag Moderne Industrie, Landsberg am Lech. (in German)
Schmitt R, Pfeifer T (2010) Qualitätsmanagement. Strategien. Methoden. Techniken [Quality management. Strategies. Methods. Techniques], 4th edn. Carl Hanser, München. (in German)
Shewhart WA (1931) Economic control of quality of manufactured product. D. van Nostrand, New York
Shingo S (1986) Zero quality control: source inspection and the Poka-yoke System (trans. from Japanese by AP Dillon). Productivity Press, Cambridge, MA
Taguchi G (1986) Introduction to quality engineering – designing quality into products and processes. Asian Productivity Organization, Tokyo
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Section Editor information
Rights and permissions
Copyright information
© 2017 CIRP
About this entry
Cite this entry
Schmitt, R. (2017). Quality Assurance. In: The International Academy for Produ, Laperrière, L., Reinhart, G. (eds) CIRP Encyclopedia of Production Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-35950-7_6592-3
Download citation
DOI: https://doi.org/10.1007/978-3-642-35950-7_6592-3
Received:
Accepted:
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-35950-7
Online ISBN: 978-3-642-35950-7
eBook Packages: Springer Reference EngineeringReference Module Computer Science and Engineering
